REFUNDS
At ODSUPPS, we stand behind the quality of our products and want you to feel confident in your purchase. If you are not fully satisfied, we’re here to help.
1. Returns & Eligibility
-
You may request a return within 30 days of receiving your order.
-
To be eligible, items must be unopened, unused, and in their original packaging.
-
For health and safety reasons, we cannot accept returns of opened or partially used products.
2. Refunds
-
Once we receive and inspect your return, we’ll notify you of your refund status.
-
If approved, a refund will be issued to your original payment method within 5–10 business days.
-
Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the return is due to our error (e.g., wrong or damaged item).
3. Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need an exchange, contact us at support@odsupps.com within 7 days of delivery.
4. Non-Returnable Items
-
Opened or used supplements.
-
Gift cards.
-
Discounted or clearance items (final sale).
5. Order Issues
If your order arrives damaged, incorrect, or missing items, please contact us at support@odsupps.com within 7 days of receiving your package. Include your order number and photos if applicable.
6. How to Start a Return
-
Email us at support@odsupps.com with your order number and reason for return.
-
Our team will provide return instructions and shipping details.
-
Once your return is received and approved, we’ll process your refund or exchange.
We value our customers and aim to make the process as smooth as possible. Thank you for trusting ODSUPPS to fuel your performance.